Pricing of benefits and interventions

Pricing of services and interventions

Date 14/12/2025   |   Company GREAT TECHNOLOGY SRL   |   Contact info@great-technology.be – 02 315 71 00

Price list, billing rules, cancellations, remote assistance and express interventions.

Contents

Definitions

The terms below have the following meaning for the entire pack.

  • Customer: any person who purchases a product, subscribes to a service or requests an intervention.
  • Consumer: natural person acting for purposes outside a trade, business, craft or profession.
  • Business customer: customer acting within a professional activity.
  • Product: any hardware, accessory, part, licence or good sold, new or second hand, including where a digital element is integrated or required.
  • Service: any technical service, consulting, maintenance, support, remote assistance, networking, cybersecurity, managed services or express intervention.
  • Digital content: data produced and supplied in digital form, such as keys, licences, codes and downloads.
  • Digital service: a service enabling the customer to create, process, store or access data in digital form, or to share such data.

If written specific conditions conflict with these pages, the written specific conditions prevail to the extent permitted by law.

Legal basis and price transparency

Legal basis: precontractual information duties under the Belgian Code of Economic Law Book VI and general Belgian contract law.

Great Technology provides a price or method of calculation before performance, via display, quotation, work order or written confirmation.

Pricing of services and interventions

Unless a written price is agreed, the tariffs below apply to technical services. Prices are in EUR. VAT is applied according to law and customer status.

Time spent includes diagnostics, implementation, tests, basic hardening, verification and a minimal report where useful.

Hourly rates

Express rate reflects priority scheduling and rapid mobilisation. It is not a promise of outcome. Resolution depends on initial state, access provided, hardware failures and publisher constraints.

  • Individuals and seniors: 80 EUR excl VAT per hour worked, travel included.
  • Business customers: 95 EUR excl VAT per hour worked, travel included.
  • Express intervention Brussels: 120 EUR incl VAT per hour worked, for individuals.
  • Express intervention outside Brussels: 150 EUR excl VAT per hour worked, for individuals.

Billing rules

Transfer, indexing, verification or rebuild time may be included where it immobilises the technician and resources. A breakdown can be provided on request.

  • On site intervention: minimum billable one hour per intervention.
  • Beyond the minimum: billing in fifteen minute increments started.
  • Remote assistance: minimum thirty minutes, then fifteen minute increments started.
  • Waiting time attributable to the customer: billable where the technician is immobilised.
  • Hardware, licences, consumables, parts and subscriptions: billed in addition per quote, displayed price or written confirmation.

Cancellation and no show

  • Cancellation or rescheduling within twenty four business hours: one hour at the applicable rate may be billed.
  • Customer absence at the appointment or inability to access: one hour at the applicable rate may be billed.
  • Customer caused blockage after start: time spent remains due.

An accepted quotation prevails over the general price list. For a recurring contract, the contract terms prevail.