Confidentiality declaration
Privacy notice GDPR
Personal data processing, legal grounds, recipients, transfers, retention and rights.
Legal framework Belgium and European Union
These pages apply to sales and services delivered by Great Technology in Belgium and, where the customer is located in the European Union, to cross border performance within the Union.
Mandatory consumer rights and rules of public order prevail in case of conflict. The legal references below are stated to make the applicable framework visible and verifiable.
- Belgium: Code of Economic Law, Book VI, Market practices and consumer protection, including precontractual information duties and distance contracts.
- Belgium: Code of Economic Law, Book XIX, Consumer debts, including free first reminder, minimum payment period after reminder and caps on costs and indemnities in amicable collection.
- Belgium: Act of 2 August 2002 on combating late payment in commercial transactions, for business to business relations.
- European Union: Directive 2011 83 EU on consumer rights, information and withdrawal for distance contracts.
- European Union: Directive 2019 771 EU on conformity of goods, including second hand goods and goods with digital elements.
- European Union: Directive 2019 770 EU on conformity of digital content and digital services.
- European Union: Regulation 2016 679 EU, GDPR, personal data protection.
Where performance involves third parties such as carriers, payment platforms, publishers, manufacturers or infrastructure providers, their terms may apply in addition, without reducing mandatory consumer rights.
Definitions
The terms below have the following meaning for the entire pack.
- Customer: any person who purchases a product, subscribes to a service or requests an intervention.
- Consumer: natural person acting for purposes outside a trade, business, craft or profession.
- Business customer: customer acting within a professional activity.
- Product: any hardware, accessory, part, licence or good sold, new or second hand, including where a digital element is integrated or required.
- Service: any technical service, consulting, maintenance, support, remote assistance, networking, cybersecurity, managed services or express intervention.
- Digital content: data produced and supplied in digital form, such as keys, licences, codes and downloads.
- Digital service: a service enabling the customer to create, process, store or access data in digital form, or to share such data.
If written specific conditions conflict with these pages, the written specific conditions prevail to the extent permitted by law.
Legal basis and principles
Legal basis: Regulation 2016 679 EU, GDPR, and applicable Belgian rules supplementing it.
Great Technology processes personal data lawfully, fairly and transparently, for specified and proportionate purposes, and implements security appropriate to risk.
Controller and contact
Controller: GREAT TECHNOLOGY SRL, Rond-point Robert Schuman 2-4, Boîte 6, 1040 Brussels, Belgium.
Contact: info@great-technology.be. Support: support@great-technology.be.
Data collected and sources
Data is collected from the customer, from website use, from orders and from support exchanges. The customer undertakes to provide accurate information and keep it up to date.
Categories processed are limited to what is necessary for the relationship.
- Identification and contact: name, email, phone, addresses, language preferences.
- Transaction: cart, orders, invoices, warranties, proof of payment, history.
- Support and services: tickets, exchanges, diagnostics, logs, screenshots and technical information necessary for the intervention.
- Technical data: IP address, session identifiers, browser information, cookies depending on choices.
Purposes and legal grounds
Main legal grounds are contract performance, legal obligation, legitimate interest and consent where required.
- Contract performance: order management, delivery, invoicing, support, interventions, follow up.
- Legal obligations: accounting, taxation, warranties, evidence, security and fraud prevention.
- Legitimate interest: website security, abuse prevention, quality improvement, dispute management.
- Consent: electronic marketing and non essential cookies where required.
Recipients, transfers and security
Data is accessible to authorised persons and strictly necessary providers: payment, shipping, hosting, support and anti fraud.
Where transfers outside the European Economic Area exist, they are framed by appropriate safeguards such as standard contractual clauses and technical measures limiting access.
Security measures include access controls, logging, segmentation, encryption where applicable, incident procedures and backups where provided.
Retention periods
Data is kept for the time necessary for the purpose and for statutory limitation periods and legal retention duties. Accounting documents follow legal retention obligations.
Support tickets are kept proportionately to ensure continuity, evidence and request handling.
Rights and how to exercise them
The customer has rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent where applicable, under GDPR.
Requests are sent to info@great-technology.be. Great Technology may request proof of identity to avoid unauthorised disclosure.
Great Technology replies within GDPR time limits. For complex requests, an additional period may apply as permitted by GDPR.