Delivery and return

Shipping, returns and right of withdrawal

Date 19/06/2024 | Company GREAT TECHNOLOGY SRL | Contact info@great-technology.be – +32 2 315 71 00

Delivery, receipt, consumer withdrawal, exclusions and B2B returns.

Contents

Legal basis Belgium and European Union

These pages apply to sales and services provided by Great Technology in Belgium and, when the customer is located in the European Union, to cross-border performance within the Union.

Mandatory consumer rights and public policy rules prevail in case of contradiction. The legal references below are provided to make the applicable framework visible and verifiable.

  • Belgium: Code of Economic Law, Book VI, Market practices and consumer protection, including pre-contractual information and distance selling rules.
  • Belgium: Code of Economic Law, Book XIX, Consumer debts, including the free reminder procedure, minimum payment period and caps on collection fees and indemnities for amicable recovery.
  • Belgium: Law of 2 August 2002 on combating late payment in commercial transactions, for business-to-business relations.
  • European Union: Directive 2011/83/EU on consumer rights, information and withdrawal for distance contracts.
  • European Union: Directive 2019/771/EU on conformity of goods, including second-hand goods and goods with digital elements.
  • European Union: Directive 2019/770/EU on conformity of digital content and digital services.
  • European Union: Regulation 2016/679, GDPR, protection of personal data.

Where performance involves third parties such as carriers, payment platforms, publishers, manufacturers or infrastructure providers, those parties’ terms may apply in addition, without reducing mandatory consumer rights.

Definitions

The terms below have the following meaning across the present legal pack.

  • Customer: any person purchasing a product, subscribing to a service or requesting an intervention.
  • Consumer: natural person acting outside their trade, business or profession.
  • Business customer: person acting for professional purposes.
  • Product: any hardware, accessory, part, license or good sold, new or used, including where a digital element is integrated or required.
  • Service: any technical service, consulting, maintenance, support, remote assistance, network, cybersecurity, managed services or express intervention.
  • Digital content: data supplied in digital form, such as keys, licenses, codes, downloads.
  • Digital service: service allowing the customer to create, process, store or access data in digital form, or share access.
  • Contract: agreement formed by validated order, accepted quote, intervention form, accepted invoice or written confirmation.

In case of conflict between written special terms and these general pages, written special terms prevail to the extent permitted by law.

Legal basis for consumer delivery and withdrawal

Legal basis: Directive 2011/83/EU and the Belgian Code of Economic Law, Book VI, including a 14-day withdrawal right for distance contracts, subject to legal exclusions.

The consumer exercises their rights without excessive formality, by clear notice, and returns the goods within the deadlines.

Delivery, receipt and transfer of risk

Delivery methods, fees, carriers, zones and indicative lead times are displayed at checkout.

Consumer: risk transfers when the consumer or their designated third party takes physical possession of the goods.

Business customer: unless otherwise agreed in writing, risk transfers when the goods are handed over to the carrier.

Receipt and transit damage

The customer checks the parcel and product upon delivery. In case of visible damage, the customer immediately takes full photos: closed parcel, label, damaged areas, internal packaging and product.

Where possible, the customer makes precise reservations with the carrier. The customer contacts support with evidence to open a case.

Support: support@great-technology.be.

Delays and multiple parcels

Lead times are indicative and may vary due to supply, logistics incidents, strikes, weather or carrier decisions. Great Technology informs the customer when it becomes aware.

Processing time: generally 1–2 business days from order confirmation and, where relevant, anti-fraud validation. Orders placed on Saturday, Sunday or a public holiday are processed from the next business day, which may extend the overall time. Transit time: generally between 5 and 9 business days in Belgium and generally between 5 and 9 business days within the European Union. These lead times remain indicative and depend in particular on carriers, local subcontractors, serviced areas, seasonal peaks and external events. Tracking is provided when available.

An order may be delivered in multiple parcels. The customer follows the tracking numbers provided.

Shipments outside the European Union – Customs & import taxes

For deliveries outside the European Union, additional charges may be requested by local authorities and/or carriers (customs duties, import VAT, clearance or handling fees, local taxes). These charges are solely borne by the customer and are not included in the displayed price nor in the shipping fees charged by GREAT TECHNOLOGY SRL.

GREAT TECHNOLOGY SRL has no control over these amounts. The customer is responsible for checking applicable rules and paying any amounts required to allow customs clearance.

If the customer refuses to pay, does not respond to carrier requests or if the shipment is held by customs, the order may be delayed, returned or abandoned. Shipping, return, storage, re-delivery costs and/or losses resulting from failure to clear customs remain at the customer’s expense, unless mandatory law provides otherwise.

Consumer right of withdrawal

The consumer has a legal right of withdrawal of fourteen calendar days from receipt, subject to legal exclusions.

Notice is sent to support@great-technology.be with the order reference and the items concerned.

The goods are returned no later than fourteen calendar days after notice. The consumer keeps proof of dispatch.

The refund is issued within the legal time limits, using the same payment method, unless the customer expressly agrees to another method.

Refunds are issued to the same payment method used for the order unless the customer expressly agrees otherwise. Depending on the payment method, banking timelines and provider processing, the effective credit may appear between 7 and 30 calendar days from refund approval. Great Technology does not control internal bank and payment provider timelines.

Withdrawal exclusions and frequent IT cases

Certain categories may be excluded from the withdrawal right when legal conditions are met. Relevant exclusions are indicated before purchase when applicable.

  • Licenses, keys and digital content supplied immediately when performance has started with consent and acknowledgement of loss of the withdrawal right.
  • Products configured to order, assembled or personalized to the customer’s specifications.
  • Services fully performed before the end of the period, where performance was requested and accepted under the applicable rules.

Condition of returned goods and depreciation

The consumer may handle the goods only to the extent necessary to establish the nature, characteristics and proper functioning.

Use beyond what is necessary may lead to proportionate depreciation corresponding to objective loss of value: signs of use, missing accessories, damage, essential packaging missing.

Great Technology substantiates any depreciation applied and keeps useful evidence.

B2B returns

Business customers do not automatically benefit from a withdrawal right. Any B2B return requires prior written agreement, including RMA procedure, deadline, product condition, possible fees and restocking.

Special-order items, made-to-order configurations, sealed goods that were opened, and delivered licenses may be non-returnable.