HP Care Pack extends the coverage of your HP product beyond the original factory warranty. This plan includes a dedicated technical support phone line, remote diagnostic services, and hardware replacement during the extended coverage period.
| Supplier Features
|
| Support type |
Exchange |
| Place of service |
Offsite |
| Warranty coverage |
Under warranty |
| Cover details |
Regular working days: 9 hours |
| Duration |
3 years |
| Response time |
Exchange shipped within 4-7 business days |
| Service method |
Standard exchange of the unit |
| Additional information |
EMEA only |
| Care Pack type |
Electronic |
| Coverage period |
36 months |
| Warranty type |
S |
| Logistics options |
Customer ships defective parts, carrier ships replacement parts |
